[cmplz-document type=”cookie-statement” region=”eu”]
Privacy Policy
Last updated: 24 July 2025
Your privacy is important to us. This Privacy Policy explains how we handle your information when you use our online health service.
1. Who We Are
We provide an online and in-person somatic counselling and energy medicine service designed to support your wellbeing.
We comply with privacy laws in:
- Australia (Privacy Act 1988)
- European Union (GDPR)
- United Kingdom (UK GDPR)
- Canada (PIPEDA)
📧 Contact us: johadley.online@proton.me
2. Where Your Information Is Collected
We do not collect or store personal or health information directly on this website.
If you choose to use our services (such as booking appointments, submitting forms, or communicating with a healthcare provider), your information is securely collected and stored through a trusted third-party software provider that complies with strict privacy and security standards.
We have agreements in place to ensure your data is handled securely and in line with local privacy laws. This business uses Cliniko to store our data. Cliniko has secure servers and privacy policies in place.Please see the Cliniko website for specific details. https://www.cliniko.com/policies/privacy/
We also use Stripe for online payments and they are accessed via our Clinic portal. We do not collect or have your personal financial detail stored on our website. Please see Stripe for their privacy policy. https://stripe.com/au/privacy
3. What Information Is Collected by Our Service Providers
When you use our health services through our third-party platform, Cliniko, the following types of information may be collected:
- Your name and contact details
- Medical history or symptoms you provide
- Appointment details
- Any messages or files you share
We only collect what is necessary to provide safe and effective care.
4. Google Analytics (Website Usage Data)
We use Google Analytics to better understand how people use our website.
Google Analytics collects anonymous information such as:
- Pages visited
- Device and browser type
- Country or region (not precise location)
- Time spent on the site
Important:
- We have enabled IP anonymization, so your full IP address is not stored.
- We do not link this information to your personal or health data.
- You can block cookies or opt out of Google Analytics:
👉 https://tools.google.com/dlpage/gaoptout
5. How We Use Your Information
We use your information only to:
- Deliver health services safely and effectively
- Communicate with you (e.g., appointment reminders)
- Meet legal or clinical obligations
- Improve our website and services (using anonymous data)
We do not sell or use your personal information for marketing.
6. Who We Share It With
Your personal or health information is only shared:
- With healthcare professionals providing your care
- With secure service providers who help us deliver services
- When legally required (e.g., in case of serious risk or a court order)
Everyone we work with is required to protect your privacy.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Make a complaint
To exercise these rights, contact us at:
📧 johadley.online@proton.me
8. Data Security
We take your privacy seriously. Our third-party provider, Cliniko, uses:
- Data encryption
- Secure servers
- Access controls and audits
Only authorised professionals can access your information. See Cliniko’s security policy here: https://www.cliniko.com/security/
9. Cookies
We only use cookies for anonymous analytics via Google Analytics. You can manage cookies through your browser settings.
10. Changes to This Policy
We may update this privacy policy if our practices change. We’ll post the latest version on this page.
11. Contact Us
Have questions or concerns?
🍪 Cookie & Privacy Notice
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Some pages may include embedded content (like YouTube videos) or features from third-party plugins. These third parties may set cookies or collect data — for example, to track video views or improve performance.
We do not use cookies for advertising or sell your data.
By continuing to use this site, you accept our use of cookies.We use CookieYes to ensure we adhere to GDPR rules.